Intermedia Unite
Intermedia Unite is an easy-to-use cloud-based communications platform from our Syracuse and Rochester team that helps employees to be more productive and collaborative. It includes a full-feature phone system combined with chat, web/video conferencing, and file sync, share, and backup capabilities.
Phone System
• A cloud-based phone service our Syracuse installation team offers local businesses, with 100+ enterprise-grade calling features and excellent network call quality and uptime.
• System configuration and call reporting are managed from a single web-based portal
Mobile
• The INTERMEDIA UNITE® Mobile App makes any smartphone an essential collaboration tool extend your desktop phone number and extension to your mobile phone
• Place calls and receive calls, send chats and text messages, see who is available and manage voicemail – anytime, anywhere
• Protect your business and increase employee productivity with Spam Caller Protection
Desktop
• The INTERMEDIA UNITE® Desktop App empowers employees with the flexibility to communicate the way that works best for them
• This cloud computing system from our Syracuse communications team allows members of a business to see who is available, send chats and text messages, place and receive calls, share screens, start video calls, share files, and view and manage voicemails–all from a single application.
• Use the desktop application to place and receive calls or as a call controller for your associated desk phone or as a softphone from your PC or Mac®
Video Conferencing
• Face-to-face meetings via HD video eliminate unnecessary travel and empower teams with remote members to be more productive
• Establish a personal connection with customers and business partners, and improve internal communication between offices
Remote Office
• NEC’s INTERMEDIA UNITE® preconfigured phones can be plugged into any location that has an internet connection
• Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company
Online Meetings
• Host web meetings with this cloud computing system. Our Syracuse business communication experts will teach you all the amazing features. You can host web meetings using slides, or screen-sharing with up to 12 HD video presenters and up to 100 web attendees
Intermedia Unite Meet
INTERMEDIA UNITE Meet is an easy-to-use, reliable video collaboration tool.
- HD video conferencing: Face-to-face meetings eliminate unnecessary travel and empowers teams with remote members to be more productive
- Screen sharing: The computer desktop can be shared in real-time, improving collaboration and speed of decision making
- Screen annotation: Meeting participants can call out important points on a shared screen during a meeting.
- Includes a conference dial-in number, and custom URLs for meetings
- Pro package includes up to 30 web participants, ProPlus up to 100 web participants. Both with 12 video feeds
Intermedia Unite Share
File Sharing & Security
- This system from Matrix Communications’ team in Syracuse uses cloud storage. You can file sync and share with backup for desktops, mobile devices, and file servers.
- The most current version of files from any device Easy and secure file sharing
- Reduced downtime from ransomware and other types of data loss
- Integration with Windows file server, Active Directory, Outlook®, Office®, and Office 365®
- Full control over files, users, devices, and sharing activities
- Pro packages include 10GB/user
Intermedia Unite Engage
Intermedia Unite Engage improves the handling and oversight of communications through a range of agent and supervisor contact center services.
Contact Center Caller Features
- Voice, Chat, email, and SMS Queues Speech Recognition Integration
- Smart Greetings (announces # of callers in queue, estimated waiting time)
- Automatically connects callers to the next available agent. Places callers on hold when all agents are busy with calls
- This cloud phone system for our Syracuse communication specialists is able to route calls, chat, emails, and SMS to organized departments such as sales, or support, Agent based on specific skillset or geographical preference.
Contact Center Agent Features
- Desktop & Web Application – a single pane of glass for voice, chat, email, and SMS queues Structured, consistent feedback via Evaluator Screen recording
- Outbound Voice capabilities & outbound dialer (power dialing add-on)
- Queued Callbacks and Voicemails make for structured, efficient follow-ups
- Custom Agent Status
Contact Center Supervisor Features
- Evaluator empowers supervisors to review, score, and provide feedback on agent-customer interactions Desktop & Web Application
- Enhanced supervisor calling abilities: monitor, whisper, and barge
- Supervisor Reporting: Agent/Group Activity Reporting; Historical Reporting; call queue and active call reports; Report Scheduling
Contact Center Admin Features
- Dynamic Notifications, for outreach campaigns via voice, email, & SMS1
- Schedule Manager helps optimize your workforce and balance staff resources against demand with this advanced cloud computing system. Our Syracuse team can help you learn about this great feature and many more options
- Custom CRM Integration2 Custom WFM Integration2
- Custom IVR Integrations & Self-service applications (DB Data Dips, Intelligent Routing, Payment IVRs, etc.)
- Real-time calling statistics dashboard for desktop or wallboard display
- Customizable Interactive Voice Response (IVR) helps direct your customers to the right agent or information using their voice
- Routing calls according to Administrator specifications: Last Agent, Preferred Agent, etc.
- Outbound Dialer with voice & blended channel queues (add-on)
- Real-Time Customizable Threshold Alerts Emergency Queue Bulletins
- Post-Call Surveys Text-To-Speech Call Scripting
- Elastic Demand Support, up to 50%