Syracuse Outsourcing Customer Service: Call Center
InACD Embedded Call Center
InACD Embedded Call Center is used with our UNIVERGE® SV9100 Server
- Providing Intelligent outsourcing for customer service for Syracuse area businesses by Automatically routing callers to customer service representatives
- Real-Time desktop interface display
- Queue depth announcements
- Historical reports on the call center activity
UC for Business Contact Center
UC for Business Contact Center is used with our UNIVERGE® SV9300 & SV9500
- Skills based routing
- Priority handling
- Recording capabilities
- Evaluation Tools
- Integrated blended call center application
- Safety nets for high-volume situations
- Optional IVR applications
UC for Enterprise
UC for Enterprise is used with our UNIVERGE® SV9300 & Sv9500
- Our call center in Syracuse works in outsourcing customer service by optimizing call handling through efficient call routing
- Desktop PC integration with UC agent application
- Simple GUI management interface for Syracuse businesses
- Inbound caller ID detail & CRM integration